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By Charles Wallace


What are the characteristics of organizational excellence, the attributes that really must be present for your company to survive and thrive in the 21st. Century?

Your company's long term success is dependent upon where you are in the mind of your clients, whether you believe they have the right impression of your organization or not. When your customers and future clients measure you, primarily based on their perception of what makes a company deserving of their patronization - you had better measure up or you will be left out.

Every one of the facets of successful firms must be present in your strategic planning template to one degree or another, if you expect to achieve success. Some setups by their nature or the nature of their industry and products will find one characteristic more crucial than another but they all must be present to win.

The quality of your services and goods is always a urgent component. Companies in small town Nebraska compete with their opposite numbers in Hong Kong. UPS and FedEx level the playing field when talking about the products you make or disburse. The Net means you have a competitor open doing business every hour of every day.

If you can't deliver or if your product is inferior you will lose the business. Perhaps you won't lose the 1st order, but you may lose the second, 3rd, and such like. What's the reputation of your products in the eyes of the marketplace? Are they seen as good, better, or best? For the great majority or companies, it is the quality of your services and products that gives you your business edge.

Offering top class price to your customers does not imply you are always the cheapest, fastest, or best alternative. It means that the face, the perspective, your employees display to your prospects and buyers must project that you are concerned about them and about their business. When folks know their business is appreciated they are going to give you the advantage of the doubt.

Always be innovating. Product, service, and promoting invention that distances you from your competition is a key part of success. Advertising specialists say that for a product to be "new and improved" it only has to be 10% different than it was before. We all know of situations where the 10% was 100% perception.

Innovation doesn't mean that you have to reinvent your product or your service as long as you create the belief that you are making it better - different than it was. Often inventive promoting is all that you need. Selling concepts that cast your produce your services, and your organization in a new light - as innovators.

One of the most highly effective paths to revolutionize is to pass some time chatting to your industry peers, those far outside your traditional promoting area - at an organisation event of via your continually prepared peer group meetings. The giant firms call this competitive intelligence gathering but we know it is just common-sense to speak continually with other successful business owners in and out of our industry to see what they are doing that is working and reflect upon how it just might work for us.

Every member of your organisation should be talking constantly with their opposite numbers for creativity at each level. The wonderful thing about association meetings is just that there are sessions for everyone, ever functional area is represented by leaders and specialists. The brainstorming at these meetings by everyone from the Board Room to the shipping department will supply fresh inventive perspectives to take home and to discuss in the mastermind peer groups all though your organisation.

Buyers are looking at your money soundness. In the rarefied arena of public firms, where monetary information is broadcast far and wide to draw in investors, it's simple to see if the company you are considering doing business with has the finance staying power that assures you they are going to be around after the warranty runs out. But what about the 99% of the firms on the earth that are privately owned or family owned?

Firms like yours do not and should not broadcast your money info to. Outsiders. Nonetheless you have to provide your prospects and buyers with the feeling that you're going to be around. How does one do that? By using your company assets and your good will for the real advantage of your customers. By showing them the investments you make are the ones that make your company better, more responsive to the requirements of your clients. In short it's by projecting your confidence in the way forward for your business so your customers will feel better about choosing you.

Are you committed to your community and demonstrating local environmental responsibility? The more corporations and their services and goods change the more equal everybody seems. Your objective should be to appear to be first among those equals. There is an old adage that all things being equal, people deal with their mates, but everyone knows from experience that things being unequal, folks still do business with their chums.

Does your community and industry see your company as their friend? Do you go out of your way to do good and help others, always looking for things that can be done for the community, the people in your market-place? Does your company's name mean "reliable" to all of the prospects in the areas you serve?

No matter where you are today, your future will be determined to a significant degree on your ability to attract and keep talented folk - on the loading dock, in the plant, and in your executive offices. Your possible customers are searching for consistency. Will you be able, over the long run, to keep the promises your folk are making today?

Building your firm's management bridge to the future means hiring the right people in the first instance, training them to do their jobs and finally they're going to be able to show others what they've been taught.

Hiring the right individuals isn't as difficult as it may seem.




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